PreOwned Wedding Dresses is an online only platform and all of our customer service is done through email. Please reach out to us here with your questions and/or concerns.
We would all like to think that everyone is trustworthy when you’re talking about love and weddings, but that’s not always the case. The internet can be a place where people aren’t always looking out for your best interests. We believe knowledge is power when buying and selling online, and to protect our buyers and sellers we have provided recommendations on how to safely transact, such as Protected Forms of Payment and Tips on how to Spot a Fake Inquiry, and Tips for Buyers on How to Avoid Online Scams.
There are a couple of ways you can protect yourself during a transaction. The first and most crucial one is to use a safe payment method (we recommend Paypal and have integrated it into our site, the seller can invoice directly inside your conversation) and you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Learn more here about safe payment methods.
The second is to get as much detail as you can: confirm its current condition (it is ok to ask for pictures of it as of today), the size & alterations done, and ask if they offer a return policy.
Lastly, when you receive the dress take pictures of you unpacking the box and then inspect it and try it on. If you receive a dress that was not as described (damaged or different size/designer than listed etc) we recommend attempting to resolve it with the seller. If they are not willing to resolve it directly with you, you’ll want to navigate to the resolution center on PayPal to begin the process of getting a refund.
It is important that you buy a dress within your size range. It is much easier to take a dress in a size or two than to try and let it out. Especially if the dress has already been altered; most manufacturers only leave 1/2-1" of materials to allow for letting a dress out.
The fastest way to tell if a buyer is sincere is to look at her payment method. If she's not willing to use a protected payment method (paypal or escrow.com) there may be an issue. You can also read our tips on spotting a fake inquiry here. And of course, you can always email us with a question about a specific inquiry. We'll get back to you in 24 hours (or less!)
You can do everything from your PreOwned account! We have integrated PayPal with our site so that you can create an invoice directly from any PreOwned mailbox conversation. Read more about this protected form of payment and invoicing here.
PreOwned Wedding Dresses wants buying and selling to be safe. If you believe a listing to be fraudulent, offensive or infringing your copyright, please report it to us immediately.
We believe knowledge is power when buying and selling online, and to protect our sellers we have provided recommendations on how to safely transact, such as protected forms of payment and tips on how to spot a fake inquiry. It is impossible to avoid scammers when selling online, but when you know what to look for and what to do if you find something suspicious, you can safely sell your dress.
We strongly recommend you keep all communication on our messaging platform and reach out to us if you ever have any concerns or questions about a buyer or the selling process.
When you are ready to invoice your buyer, go through all of the details of your gown with them (make sure the tag size you listed is what the dress actually is, confirm that she understands the alterations done on it, etc). If your gown is in a preservation box, please review it to make sure the cleaning service did indeed remove all possible stains (sometimes they get missed).
Finally, take pictures of the gown before you ship it and take a video of it as you pack the gown. This will be a good record of you sending the gown in the agreed-upon condition.
We also always recommend receiving full payment for your dress before shipping your dress to the buyer. If your payment is being held by PayPal, give them a call. This happens sometimes and they will let you know which account was flagged and the next steps for releasing the funds.
All wedding dresses on PreOwned Wedding Dresses are sold by their individual or salon owners. Sellers on PreOwned Wedding Dresses would rather free up their closet space and let their beautiful dress bring joy to another bride than keep a gown that will never be worn again. This means that all wedding dresses you find here are being sold at great prices and most have only been worn for a few hours during a ceremony. Some are even brand new or sample dresses with the tags still on. Find a dress by your favorite designer or style today.
Prices on PreOwned Wedding Dresses are already some of the best deals you will ever find. Asking prices are clearly marked on each listing, but there may be some room for negotiation with the seller. Most listings include the original purchase price, so you can see how much of a discount you are getting off the original retail price. Factors like shipping costs, which vary for each buyer depending on proximity to the seller, also contribute to the cost of your dress.
You can refine your search by different filters such as size, style, and price. Start your search by visiting the Search page and selecting attributes that are important to you, or try entering a keyword search bar at the top right of the page. Alternatively, browse through the listings that are new this week. Looking for a specific wedding dress? Register here to be instantly emailed when it's added to the site.
If you want to try-before-you-buy or reduce shipping costs, you may want to start your search locally. To find wedding dresses for sale near you, hover over Buy at the top of the page. In the drop down, select By City. Select the nearest city. Alternatively, find the Location filter on the left. Click Near me. Enter your city or zip code ande desired Search Within distance to see nearby dresses.
We suggest sellers make time for local buyers to inspect and try on their wedding dress but it's completely up to the seller. Please contact the seller directly for more information.
You found a dress you love. Hooray! To contact the seller, visit the dress listing page. Click the Email Seller button. Complete the form, enter your message, and press Send. When contacting a seller, avoid including contact details such as email addresses or phone numbers. All communication should stay within your message portal.
Please give a seller up to 5 days to respond to you. If you haven't heard from her by then, email us and we'll follow up on your behalf.
You might be surprised to find that you can often purchase a preowned wedding dress for less than the cost of renting. Not to mention the other benefits of buying vs renting. Find them here.
PreOwnedWeddingDresses.com is online only. So you can browse our listings 24/7 from anywhere. Use our Advanced Search filters to find items in your local area.
Your wedding dress of course! We accept wedding dresses of all shapes, sizes and colors, whether it's been worn or you simply changed your mind. If you loved it, chances are someone else will too. Sellers may also list wedding accessories, bridesmaid dresses, and mother's dresses for sale on our site. Each listing may advertise a single dress only. You can get stared here.
Business listings: We welcome businesses to list their preowned or sample wedding gowns, and do receive a multiple listing discount. However, businesses may not list made-to-measure or retail stock. If you are unsure, please send us an email.
Counterfeit items: We do not allow dresses from known counterfeit websites to be listed for sale on PreOwned Wedding Dresses. This includes non-authorized dealers and Chinese-based wedding gown websites that sell knock-offs of famous dresses. They are banned to avoid buyer disappointment.
Sellers set and manage their own pricing on PreOwnedWeddingDresses.com. Need guidelines for your wedding dress price? Use our Wedding Dress Value Calculator to get an estimate.
Buyers will contact you using using the PreOwned Wedding Dresses message portal. You will be notified by email each time you receive a new message, so make sure your email address is up to date as well as your notification settings in your PreOwned Dashboard. To access your messages sign in to your PreOwned Wedding Dresses account. Click Messages in the upper right corner. To update your email address sign in to your PreOwned Wedding Dresses account. Click on your name in the upper right corner for a drop-down menu and click Account Settings.
Update your email under the Account Details heading.
We do not take any commission! After the initial listing fee, there are no more payments needed, we do not charge any ongoing fees. There are fees associated with the payment method you choose. You can read about PayPal and Escrow.com fees here. For international payments, you may be charged a currency conversion fee which is usually slightly higher than the official rate. To confirm the exact fee, please contact your bank directly.
Sometimes PayPal generates this error when there is a delay between account sign up and invoice generation. As this is a new offering for PayPal, we are working with them to remedy the bug. In the meantime, you can go directly to Paypal.com and issue an invoice to your buyer there.
Professional photos from your wedding day are a great way to show off the beauty of your dress. Buying a wedding dress is an emotional sale, and seeing a picture of you looking stunning is sure to catch a buyers attention. At a minimum it's best to include a full length shot to show off the silhouette, close ups for details and flaws, and a clear photo of any distinguishing features and embellishments. Including clear, high resolution photos is very important. You must be the copyright holder of the image. For more information on optimizing your listing, click here.
Our research shows that offering a return policy increases your chance of sale.
If you decide to offer a return policy consider these terms:
Include your return policy terms directly on your Paypal or Escrow.com invoice and specifically review them with your buyer in advance of the transaction.
Photograph your item prior to shipment as a record of its condition.
Dry cleaning your dress will help preserve it and make it look as beautiful as it did the first time around. We strongly suggest dry cleaning your dress before listing on PreOwnedWeddingDresses.com. For more information on cleaning your dress, go here.
Choosing a veil or hair accessory to go with a bride's wedding dress is an intimate choice, much like shopping for a wedding gown!
You can include the veil/hairpiece/slip with the sale of your dress but be prepared for buyers to opt-out of buying them. If you don't want to inflate the price, make a note in your dress description like "Veil pictured can be included for an additional $(price). Please email me to let them know if you would like it with the dress!". We recommend listing your accessories separately for only a $5.00 listing fee.
We do not recommend selling shoes with your dress - it is highly unlikely the bride-to-be wanting to buy your dress will both love the style and fit it.
Login to your PreOwned account and click "edit listing" to make changes. Of course, you can edit your listing as often as you'd like. There's never a fee.
Optimize your listing with 3 important things: 1) Use great images. 2) Include a detailed description 3) Have a reasonable asking price. See all tips for listing optimization.
Each listing may feature a single dress only. The dress advertised may not be switched for another one, even if the original is no longer available or hasn't sold. Theres a couple of reasons for this. Your listing may appear in a buyer's watchlist, viewing history, email notification, or message history. Changing the dress in your listing, means the wrong dress is displayed in these areas. We spend a portion of each listing fee advertising PreOwned Wedding Dresses, the dresses and accessories listed, and re-targeting buyers who have seen your dress to come back and take another look. Advertising multiple dresses for a single listing fee increases this cost, which isn't fair. If you have several dresses to sell, please email us for details on our Multiple Listing Program.
To freshen your wedding dress listing see our tips for listing optimization. and take advantage of our Featured option. For a $9.99 fee, your listing will get the following benefits:
Head to your My Items For Sale page to feature your listing!
To freshen your wedding dress listing take advantage of our Featured option. For a $9.99 fee, your listing will get the following benefits:
Head to your My Items For Sale page to feature your listing!
All dresses featured on our social media feeds are selected by our team. These are not paid placements. If you'd like your dress to be considered, please follow the steps below. Placement is not guaranteed. List your wedding dress for sale on PreOwnedWeddingDresses.com. Upload the best picture of your wedding dress to your Instagram account. Tag us with @preownedweddingdresses. Include these two hashtags #powd #powdbride and the hashtag of the designer of your dress. Example #pronovias
Include a link to your PreOwned Wedding Dresses listing so we can easily find it. We will repost our favorite dresses!
Yay! You've found a buyer. We recommend Paypal or Escrow.com for a smooth and safe transaction. Find all of your next steps here.
Your listing automatically expires every 6 months, but prior you receive an email alert where you can keep your listing live and active at no cost. We do this to ensure only available dresses are shown to our buyers. If you miss the alert and find your dress expired, just email our team and we will make it live again.
Send us an email and we'll help you pause your listing.
It's important you communicate only via the PreOwned Wedding Dresses messaging system, so we can monitor for suspicious activity. We cannot monitor direct emails you send or receive. If we detect suspicious behaviour, we'll suspend the user, post a message to your conversation and close it in an effort to keep you safe. To benefit from these safety features, avoid sending direct emails and conduct all conversations through your PreOwned Wedding Dresses dashboard instead. If you are sending additional photos you can upload them directly to your conversation on PreOwned Wedding Dresses using the camera icon.
Typically buyers pay for shipping and that cost is added to the seller's asking price. Shipping costs depend on the size of the box and the distance between the buyer and seller. Use our shipping cost calculators here to get an estimate.
Shipping costs will depend on the size of the box and the distance it is traveling. Read our shipping tips and find shipping cost calculators here.
Use a box that is just right for the size of your dress and you'll get the most efficient shipping rate. A box that is between 18 x 16 x 9 and 24 x 18 x 5 typically work well. Purchase one at a local post office or UPS location. Read all of our shipping tips and find ship cost calculators here.
If your dress package arrives with damage that occurred during transit from a ripped open or wet box, the person who arranged the shipment (seller, typically) will need to contact the shipping company to open a claim. PreOwnedWeddingDresses strongly recommends all sellers to ship their dress with insurance so that they are protected in the event a situation like this occurs.
...I purchased a designer wedding dress I never would have been able to afford otherwise...