How Can We Help?

How Can We Help?

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Buying

Selling

  • What is my wedding dress worth?
    Want to know what your new, sample or used wedding dress is worth? Our Wedding Dress Value Calculator will give you an estimate in seconds.
  • Who sets the price of my gown?
    Sellers set and manage their own pricing on PreOwnedWeddingDresses.com. Need guidelines for your wedding dress price? Use our Wedding Dress Value Calculator to get an estimate.
  • How long does it take to sell a wedding dress?
    Some wedding dresses sell in under 24 hours. Some take 6 months or more. The average sell time on our site is 70 days. And with our one time listing fee (and no commission on the sale) your item will remain posted until it sells.
  • What does it cost to list a wedding dress?
    We charge a one time $25 listing fee for wedding dresses. There are no other fees and NO commission on the sale. So all of the proceeds are yours to keep!
  • What's the cost to list a bridal party gown or accessory?
    Bridesmaid, Mother's, Flower Girl and Wedding Accessory listings are only $5. There are no other fees and no commission on the sale. And your item remains posted until it sells!
  • See All Selling Questions
  • What do I do if my designer isn't listed?
    If your designer isn't listed, select "Other" from the designer drop down list and then write the designer name (and the style number if you know it) in the style field. That way, the designer name will appear in all searches and results.
  • How do I edit my listing?
    Login to your PreOwned account and click "edit listing" to make changes. Of course, you can edit your listing as often as you'd like. There's never a fee.
  • Should I offer a return policy?
    Offering a return policy is completely up to you, but we do recommend it, and here's why. Buying a wedding dress is an emotional and financial decision. It will make it easier for a woman (who has never met you) to buy it from you if she knows that she can return it if it really doesn't fit or really doesn't flatter. If you're going to offer a return policy here is what we suggest: 1) Offer it for a finite period: The buyer should have to notify you within 24 hours and should have to ship it back within 5 days of receipt. 2) The buyer should be responsible for shipping and insurance charges both ways. Insurance and signature on delivery is mandatory. Shipping fees are not refundable in the case of a return. 3) Consider charging a "return fee" of 5-15% of your asking price. This will encourage only serious buyers from taking advantage of your returns offer.
  • Who pays for shipping and how much will it cost?
    Typically buyers pay for shipping and that cost is added to the seller's asking price. Shipping costs depend on the size of the box and the distance between the buyer and seller. Use our shipping cost calculators here to get an estimate.
  • I have an interested buyer, now what?
    Yay! You've found a buyer. We recommend Paypal or Escrow.com for a smooth and safe transaction. Find all of your next steps here.

Purchase Guarantee

  • What payment methods are recommended?
    We only recommend Paypal and Escrow.com for transaction. These methods are safe, secure and offer protection for both the buyer and the seller. Read more about your options here.
  • How are buyers protected during a transaction?
    Use a safe payment method (we recommend Paypal or Escrow.com) and you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Read more about these payment methods here.
  • How are sellers protected during a transaction?
    Use a safe payment method (we recommend Paypal or Escrow.com) and funds will be transferred to you safely and securely. You'll also have a recourse in the unlikely event the buyer disputes the transaction. Learn more here.

Shipping

  • How do I ship my wedding dress?
    Use a box that is just right for the size of your dress and you'll get the most efficient shipping rate. A box that is between 18 x 16 x 9 and 24 x 18 x 5 typically work well. Purchase one at a local post office or UPS location. Read all of our shipping tips and find ship cost calculators here.
  • What will it cost to ship my wedding dress?
    Shipping costs will depend on the size of the box and the distance it is traveling. Read our shipping tips and find shipping cost calculators here.
  • Can I ship my wedding dress internationally?
    Definitely. Just be sure your buyer is aware of any potential customs/duty charges that will be her responsibility when the dress arrives. Use the calculators here to get an estimate.

Dress Cleaning

About Us

  • How our site works
    PreOwnedWeddingDresses.com is a listing service. We connect buyers and sellers of wedding items who then transact directly so that the buyer saves, and the seller recoups as much investment as possible. Read more about how we work here.
  • Our Founder
    Josie Daga founded PreOwnedWeddingDresses.com in 2004 to build a better way to buy and sell wedding dresses, bridal party gowns and accessories. Read her story here.
  • Our Mission
    Our mission is to be the best way for brides to buy and sell previously loved wedding gowns and bridal party dresses. We love connecting buyers and sellers over a beautiful wedding dress and helping them save and recoup money in the process. Wedding gowns and bridal party dresses deserve to be loved more than once!

...I purchased a designer wedding dress I never would have been able to afford otherwise...

Sara L

@TODO
@TODO