How Can We Help?

How Can We Help?

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Buying

  • How are the dress prices so low?

    All wedding dresses on PreOwned Wedding Dresses are sold by their individual or salon owners. Sellers on PreOwned Wedding Dresses would rather free up their closet space and let their beautiful dress bring joy to another bride than keep a gown that will never be worn again.  This means that all wedding dresses you find here are being sold at great prices and most have only been worn for a few hours during a ceremony. Some are even brand new or sample dresses with the tags still on. Find a dress by your favorite designer or style today.

  • How much should I pay for a used dress?

    Prices on PreOwned Wedding Dresses are already some of the best deals you will ever find. Asking prices are clearly marked on each listing, but there may be some room for negotiation with the seller. Most listings include the original purchase price, so you can see how much of a discount you are getting off the original retail price. Factors like shipping costs, which vary for each buyer depending on proximity to the seller, also contribute to the cost of your dress.

  • How can I get notified when the dress I want is listed?
    Looking for a specific wedding dress? Register here to be instantly emailed when it's added to the site.
  • What's your return policy?
    Every seller sets her individual return policy. Please check the listing or inquire with the seller for details. Remember, when you pay with Paypal or Escrow.com you'll always be able to return an item if it's not exactly as described in the listing.
  • How can I purchase safely?
    Pay with Paypal or Escrow.com and you'll be fully protected if an item isn't shipped. Or if it arrives and isn't exactly as described. Read more about your protection here.
  • How do I search for a specific dress I want?

    You can refine your search by different filters such as size, style, and price. Start your search by visiting the Search page and selecting attributes that are important to you, or try entering a keyword search bar at the top right of the page. Alternatively, browse through the listings that are new this week.  Looking for a specific wedding dress? Register here to be instantly emailed when it's added to the site.

  • How do I report a suspicious listing?

    PreOwned Wedding Dresses wants buying and selling to be safe. If you believe a listing to be fraudulent, offensive or infringing your copyright, please report it to us immediately.

  • How do I find dresses near me?

    If you want to try-before-you-buy or reduce shipping costs, you may want to start your search locally. To find wedding dresses for sale near you, hover over Buy at the top of the page. In the drop down, select By City. Select the nearest city. Alternatively, find the Location filter on the left. Click Near me. Enter your city or zip code ande desired Search Within distance to see nearby dresses.
     

  • Can I try the dress on?

    We suggest sellers make time for local buyers to inspect and try on their wedding dress but it's completely up to the seller. Please contact the seller directly for more information.

  • I need Wedding Dress 101!
    Confused about the difference between a mermaid and trumpet silhouette? Want to learn more about different neckline styles? See our Wedding Dress 101  to learn more.
  • What's the difference between street size and label size?
    Label size is the size the designer includes on the dress label. This sizing varies greatly among designers. Street size is the size you'd typically wear at a mainstream store like The Gap. Our listings include both label and street size information. See our street sizing guide here.
  • How often are new wedding dresses listed?
    New dresses and accessories are added hourly! Check our New This Week page to see our newest additions.
  • I'm ready to buy, what's the next step?
    Congrats! Finding the item you want to buy is exciting. Here are your next steps for a safe and smooth transaction.
  • How do I contact a seller?

    You found a dress you love. Hooray! To contact the seller, visit the dress listing page. Click the Email Seller button. Complete the form, enter your message, and press Send. When contacting a seller, avoid including contact details such as email addresses or phone numbers. All communication should stay within your message portal.
     

  • I can't reach a seller, can you help?

    Please give a seller up to 5 days to respond to you. If you haven't heard from her by then, email us and we'll follow up on your behalf.

  • Can I rent a wedding dress?

    You might be surprised to find that you can often purchase a preowned wedding dress for less than the cost of renting.  Not to mention the other benefits of buying vs renting.  Find them here.

  • Do you have a store location?

    PreOwnedWeddingDresses.com is online only. So you can browse our listings 24/7 from anywhere. Use our Advanced Search filters to find items in your local area.

Selling

  • What is my wedding dress worth?
    Want to know what your new, sample or used wedding dress is worth? Our Wedding Dress Value Calculator will give you an estimate in seconds.
  • What can I sell on PreOwned Wedding Dresses?

    Your wedding dress of course! We accept wedding dresses of all shapes, sizes and colors, whether it's been worn or you simply changed your mind. If you loved it, chances are someone else will too. Sellers may also list wedding accessories, bridesmaid dresses, and mother's dresses for sale on our site. Each listing may advertise a single dress only. You can get stared here

    Business listings: We welcome businesses to list their preowned or sample wedding gowns, and do receive a multiple listing discount. However, businesses may not list made-to-measure or retail stock. If you are unsure, please send us an email.

    Counterfeit items: We do not allow dresses from known counterfeit websites to be listed for sale on PreOwned Wedding Dresses. This includes non-authorized dealers and Chinese-based wedding gown websites that sell knock-offs of famous dresses. They are banned to avoid buyer disappointment. 

  • How do I list my dress?

    Listing your wedding dress and/or accessories for sale is quick and easy. Create an account and follow the Sell Now button on this page. If you have any trouble listing your dress, please send us an email.

  • Who sets the price of my gown?

    Sellers set and manage their own pricing on PreOwnedWeddingDresses.com. Need guidelines for your wedding dress price? Use our Wedding Dress Value Calculator to get an estimate.

  • How will buyers contact me?

    Buyers will contact you using using the PreOwned Wedding Dresses message portal. You will be notified by email each time you receive a new message, so make sure your email address is up to date as well as your notification settings in your PreOwned Dashboard. To access your messages sign in to your PreOwned Wedding Dresses account. Click Messages in the upper right corner. To update your email address sign in to your PreOwned Wedding Dresses account. Click on your name in the upper right corner for a drop-down menu and click Account Settings.
    Update your email under the Account Details heading.

  • How long does it take to sell a wedding dress?
    Some wedding dresses sell in under 24 hours. Some take 6 months or more. The average sell time on our site is 70 days. And with our one time listing fee (and no commission on the sale) your item will remain posted until it sells.
  • What does it cost to list a wedding dress?
    We charge a one time $25 listing fee for wedding dresses. There are no other fees and NO commission on the sale. So all of the proceeds are yours to keep!
  • How much commission do you earn once my dress sells?

    After the initial listing fee, there are no more payments you need to make to us. We do not charge any ongoing fees, there are no hidden costs, and zero commission to pay when your dress sells. There are fees associated wiith the payment method you choose. You can read about PayPal and Escrow.com fees here. For international bank transfers, you may be charged a currency conversation fee which is usually slightly higher than the official rate. To confirm the exact fee, please contact your bank directly.

  • What's the cost to list a bridal party gown or accessory?
    Bridesmaid, Mother's, Flower Girl and Wedding Accessory listings are only $5. There are no other fees and no commission on the sale. And your item remains posted until it sells!
  • I'm not able to send an invoice to my buyer.

    Sometimes PayPal generates this error when there is a delay between account sign up and invoice generation. As this is a new offering for PayPal, we are working with them to remedy the bug. In the meantime, you can go directly to Paypal.com and issue an invoice to your buyer there.

  • What do I do if my designer isn't listed?
    If your designer isn't listed, select "Other" from the designer drop down list and then write the designer name (and the style number if you know it) in the style field. That way, the designer name will appear in all searches and results.
  • What photos should I use for my listing?

    Professional photos from your wedding day are a great way to show off the beauty of your dress. Buying a wedding dress is an emotional sale, and seeing a picture of you looking stunning is sure to catch a buyers attention. At a minimum it's best to include a full length shot to show off the silhouette, close ups for details and flaws, and a clear photo of any distinguishing features and embellishments. Including clear, high resolution photos is very important. You must be the copyright holder of the image. For more information on optimizing your listing, click here

  • Should I offer a return policy?

    Our research shows that offering a return policy increases your chance of sale.

    If you decide to offer a return policy consider these terms:

    1. The buyer must notify you of her intention to return the item within 2 days of receiving it. The item must be returned in the exact condition in which it was sent.
    2. The buyer must provide a tracking number for the return shipment within 5 days. The return shipment must be insured for the purchase value and returned at the buyer?s expense.
    3. The refund will not be provided until the seller receives the returned item and confirms its condition.

    Also 
    Include your return policy terms directly on your Paypal or Escrow.com invoice and specifically review them with your buyer in advance of the transaction.

    Photograph your item prior to shipment as a record of its condition.

  • Do I have to clean my dress before listing?

    Dry cleaning your dress will help preserve it and make it look as beautiful as it did the first time around. We strongly suggest dry cleaning your dress before listing on PreOwnedWeddingDresses.com. For more information on cleaning your dress, go here

  • How do I transact with my buyer?

    We recommend PayPal or Escrow.com for a safe, secure transaction. If you are using PayPal, you can create an invoice directly from any mailbox conversation. Read more here.

  • How can I safely sell my dress?

    Never send your item before receiving the money. This includes never accepting checks or payment from services like Bidpay, Western Union or Money Gram. These forms of funds transfer are favored by fraudsters and offer no protection for sellers. See our recommended payment methods here. Buyers located overseas claiming to use shipping agents are usually scams. Never pay a shipping agent claiming to be hired by the buyer. Always ship the dress yourself. Make yourself aware of common scams and fraud. Do not believe the promise of large sums of money in exchange for your help. 

Managing a Listing

  • How do I edit my listing?

    Login to your PreOwned account and click "edit listing" to make changes. Of course, you can edit your listing as often as you'd like. There's never a fee.

  • How can I optimize my listing?

    Optimize your listing with 3 important things: 1) Use great images.  2) Include a detailed description 3) Have a reasonable asking price.  See all tips for listing optimization.

  • Can I change the dress in my listing?

    Each listing may feature a single dress only. The dress advertised may not be switched for another one, even if the original is no longer available or hasn't sold. Theres a couple of reasons for this. Your listing may appear in a buyer's watchlist, viewing history, email notification, or message history. Changing the dress in your listing, means the wrong dress is displayed in these areas. We spend a portion of each listing fee advertising PreOwned Wedding Dresses, the dresses and accessories listed, and re-targeting buyers who have seen your dress to come back and take another look. Advertising multiple dresses for a single listing fee increases this cost, which isn't fair. If you have several dresses to sell, please email us for details on our Multiple Listing Program.

  • How can I freshen my listing to attract new buyers?

    To freshen your wedding dress posting and make it appear as a brand new listing, you can "Promote" it.  For a $5 fee, promotion will move your listing once to the top of all search results, place it on the New This Week page for 7 days, reset its view counter to zero and send it out in daily New Dress Alerts.  To promote a listing, click the "promote" button on your My Items For Sale page.

  • What Is Listing Promotion?

    To freshen your wedding dress posting and make it appear as a brand new listing, you can "Promote" it.  For a $5 fee, promotion will move your listing once to the top of all search results, place it on the New This Week page for 7 days, reset its view counter to zero and send it out in daily New Dress Alerts.  To promote a listing, click the "promote" button on your My Items For Sale page.

  • How do I get my dress featured on PreOwned Wedding Dresses social media?

    All dresses featured on our social media feeds are selected by our team. These are not paid placements. If you'd like your dress to be considered, please follow the steps below. Placement is not guaranteed. List your wedding dress for sale on PreOwnedWeddingDresses.com. Upload the best picture of your wedding dress to your Instagram account. Tag us with @preownedweddingdresses. Include these two hashtags #powd #powdbride and the hashtag of the designer of your dress. Example #pronovias
    Include a link to your PreOwned Wedding Dresses listing so we can easily find it. We will repost our favorite dresses!

     

  • How can I tell if my inquiry is authentic?

    The fastest way to tell if a buyer is sincere is to look at her payment method.  If she's not willing to use a protected payment method (paypal or escrow.com) there may be an issue.  You can also read our tips on spotting a fake inquiry here. And of course, you can always email us with a question about a specific inquiry. We'll get back to you in 24 hours (or less!)

  • I have an interested buyer, now what?

    Yay! You've found a buyer. We recommend Paypal or Escrow.com for a smooth and safe transaction. Find all of your next steps here.

  • When does my listing expire?

    Your listing automatically expires every 6 months, but prior you receive an email alert where you can keep your listing live and active at no cost. We do this to ensure only available dresses are shown to our buyers. If you miss the alert and find your dress expired, just email our team and we will make it live again. 

  • How do I pause my listing.

    Send us an email and we'll help you pause your listing.

  • Can I communicate outside of the PreOwned Wedding Dresses messaging portal?

    It's important you communicate only via the PreOwned Wedding Dresses messaging system, so we can monitor for suspicious activity. We cannot monitor direct emails you send or receive. If we detect suspicious behaviour, we'll suspend the user, post a message to your conversation and close it in an effort to keep you safe. To benefit from these safety features, avoid sending direct emails and conduct all conversations through your PreOwned Wedding Dresses dashboard instead. If you are sending additional photos you can upload them directly to your conversation on PreOwned Wedding Dresses using the camera icon.

Purchase Guarantee

  • What payment methods are recommended?
    We only recommend Paypal and Escrow.com for transaction. These methods are safe, secure and offer protection for both the buyer and the seller. Read more about your options here.
  • How are buyers protected during a transaction?
    Use a safe payment method (we recommend Paypal or Escrow.com) and you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Read more about these payment methods here.
  • How are sellers protected during a transaction?
    Use a safe payment method (we recommend Paypal or Escrow.com) and funds will be transferred to you safely and securely. You'll also have a recourse in the unlikely event the buyer disputes the transaction. Learn more here.

Shipping

  • Who pays for shipping?

    Typically buyers pay for shipping and that cost is added to the seller's asking price. Shipping costs depend on the size of the box and the distance between the buyer and seller. Use our shipping cost calculators here to get an estimate.

  • How much does shipping cost?

    Shipping costs will depend on the size of the box and the distance it is traveling. Read our shipping tips and find shipping cost calculators here.

  • What's the best way to ship a wedding dress?

    Use a box that is just right for the size of your dress and you'll get the most efficient shipping rate. A box that is between 18 x 16 x 9 and 24 x 18 x 5 typically work well. Purchase one at a local post office or UPS location. Read all of our shipping tips and find ship cost calculators here.

  • Can I ship my wedding dress internationally?
    Definitely. Just be sure your buyer is aware of any potential customs/duty charges that will be her responsibility when the dress arrives. Use the calculators here to get an estimate.

Dress Cleaning

About Us

  • How our site works
    PreOwnedWeddingDresses.com is a listing service. We connect buyers and sellers of wedding items who then transact directly so that the buyer saves, and the seller recoups as much investment as possible. Read more about how we work here.
  • Our Founder
    Josie Daga founded PreOwnedWeddingDresses.com in 2004 to build a better way to buy and sell wedding dresses, bridal party gowns and accessories. Read her story here.
  • Our Mission
    Our mission is to be the best way for brides to buy and sell previously loved wedding gowns and bridal party dresses. We love connecting buyers and sellers over a beautiful wedding dress and helping them save and recoup money in the process. Wedding gowns and bridal party dresses deserve to be loved more than once!

...I purchased a designer wedding dress I never would have been able to afford otherwise...

Sara L

@TODO
@TODO
PreOwnedWeddingDresses.com

About PreOwnedWeddingDresses.com

Since 2004, we've been connecting buyers and sellers of new, sample and used wedding dresses and bridal party gowns. Buying and selling with us is safe and easy. And since we don't charge any commission, you'll make more money selling here than anywhere else.