How Can We Help?

We're excited to have you join us on PreOwnedWeddingDresses.com! You can create your account here.

Ready to login? You'll find that here.

Need to reset your password? Find that here.

Already bought or sold your dream dress? Email us and we'll close your account.

Looking for a specific wedding dress? Register here to be instantly emailed when it's added to the site.

PreOwned Wedding Dresses is an online only platform and all of our customer service is done through email. Please reach out to us here with your questions and/or concerns.

We have heard about PayPal holding funds before, a sellers or buyers account may be flagged by PayPal, read more here: 

PayPal provides the solutions here.

We recommend that you as the seller call PayPal to discuss the above to get a more concrete answer on what you can do to get the funds released. 

Please try:

• Resending the invoice
• Contacting us directly 
• Send an invoice to your buyer directly from PayPal's website (do not select Friends and Family, this does not off purchase protection)

All wedding dresses on PreOwned Wedding Dresses are sold by their individual or salon owners. Sellers on PreOwned Wedding Dresses would rather free up their closet space and let their beautiful dress bring joy to another bride than keep a gown that will never be worn again.  This means that all wedding dresses you find here are being sold at great prices and most have only been worn for a few hours during a ceremony. Some are even brand new or sample dresses with the tags still on. Find a dress by your favorite designer or style today.

Prices on PreOwned Wedding Dresses are already some of the best deals you will ever find. Asking prices are clearly marked on each listing, but there may be some room for negotiation with the seller. Most listings include the original purchase price, so you can see how much of a discount you are getting off the original retail price. Factors like shipping costs, which vary for each buyer depending on proximity to the seller, also contribute to the cost of your dress.

Looking for a specific wedding dress? Register here to be instantly emailed when it's added to the site.

Every seller sets her individual return policy. Please check the listing or inquire with the seller for details. Remember, when you pay with Paypal or Escrow.com you'll always be able to return an item if it's not exactly as described in the listing.

Pay with Paypal or Escrow.com and you'll be fully protected if an item isn't shipped. Or if it arrives and isn't exactly as described. Read more about your protection here.

You can refine your search by different filters such as size, style, and price. Start your search by visiting the Search page and selecting attributes that are important to you, or try entering a keyword search bar at the top right of the page. Alternatively, browse through the listings that are new this week.  Looking for a specific wedding dress? Register here to be instantly emailed when it's added to the site.

PreOwned Wedding Dresses wants buying and selling to be safe. If you believe a listing to be fraudulent, offensive or infringing your copyright, please report it to us immediately.

If you want to try-before-you-buy or reduce shipping costs, you may want to start your search locally. To find wedding dresses for sale near you, hover over Buy at the top of the page. In the drop down, select By City. Select the nearest city. Alternatively, find the Location filter on the left. Click Near me. Enter your city or zip code ande desired Search Within distance to see nearby dresses.
 

We suggest sellers make time for local buyers to inspect and try on their wedding dress but it's completely up to the seller. Please contact the seller directly for more information.

Confused about the difference between a mermaid and trumpet silhouette? Want to learn more about different neckline styles? See our Wedding Dress 101  to learn more.

Label size is the size the designer includes on the dress label. This sizing varies greatly among designers. Street size is the size you'd typically wear at a mainstream store like The Gap. Our listings include both label and street size information. See our street sizing guide here.

New dresses and accessories are added hourly! Check our New This Week page to see our newest additions.

Congrats! Finding the item you want to buy is exciting. Here are your next steps for a safe and smooth transaction.

You found a dress you love. Hooray! To contact the seller, visit the dress listing page. Click the Email Seller button. Complete the form, enter your message, and press Send. When contacting a seller, avoid including contact details such as email addresses or phone numbers. All communication should stay within your message portal.
 

Please give a seller up to 5 days to respond to you. If you haven't heard from her by then, email us and we'll follow up on your behalf.

You might be surprised to find that you can often purchase a preowned wedding dress for less than the cost of renting.  Not to mention the other benefits of buying vs renting.  Find them here.

PreOwnedWeddingDresses.com is online only. So you can browse our listings 24/7 from anywhere. Use our Advanced Search filters to find items in your local area.

Want to know what your new, sample or used wedding dress is worth? Our Wedding Dress Value Calculator will give you an estimate in seconds.

Your wedding dress of course! We accept wedding dresses of all shapes, sizes and colors, whether it's been worn or you simply changed your mind. If you loved it, chances are someone else will too. Sellers may also list wedding accessories, bridesmaid dresses, and mother's dresses for sale on our site. Each listing may advertise a single dress only. You can get stared here. 

Business listings: We welcome businesses to list their preowned or sample wedding gowns, and do receive a multiple listing discount. However, businesses may not list made-to-measure or retail stock. If you are unsure, please send us an email.

Counterfeit items: We do not allow dresses from known counterfeit websites to be listed for sale on PreOwned Wedding Dresses. This includes non-authorized dealers and Chinese-based wedding gown websites that sell knock-offs of famous dresses. They are banned to avoid buyer disappointment. 

Listing your wedding dress and/or accessories for sale is quick and easy. Create an account and follow the Sell Now button on this page. If you have any trouble listing your dress, please send us an email.

Sellers set and manage their own pricing on PreOwnedWeddingDresses.com. Need guidelines for your wedding dress price? Use our Wedding Dress Value Calculator to get an estimate.

Buyers will contact you using using the PreOwned Wedding Dresses message portal. You will be notified by email each time you receive a new message, so make sure your email address is up to date as well as your notification settings in your PreOwned Dashboard. To access your messages sign in to your PreOwned Wedding Dresses account. Click Messages in the upper right corner. To update your email address sign in to your PreOwned Wedding Dresses account. Click on your name in the upper right corner for a drop-down menu and click Account Settings.
Update your email under the Account Details heading.

Some wedding dresses sell in under 24 hours. Some take 6 months or more. The average sell time on our site is 70 days. And with our one time listing fee (and no commission on the sale) your item will remain posted until it sells.

We charge a one time $25 listing fee for wedding dresses. There are no other fees and NO commission on the sale. So all of the proceeds are yours to keep!

After the initial listing fee, there are no more payments you need to make to us. We do not charge any ongoing fees, there are no hidden costs, and zero commission to pay when your dress sells. There are fees associated wiith the payment method you choose. You can read about PayPal and Escrow.com fees here. For international bank transfers, you may be charged a currency conversation fee which is usually slightly higher than the official rate. To confirm the exact fee, please contact your bank directly.

Bridesmaid, Mother's, Flower Girl and Wedding Accessory listings are only $5. There are no other fees and no commission on the sale. And your item remains posted until it sells!

Sometimes PayPal generates this error when there is a delay between account sign up and invoice generation. As this is a new offering for PayPal, we are working with them to remedy the bug. In the meantime, you can go directly to Paypal.com and issue an invoice to your buyer there.

If your designer isn't listed, select "Other" from the designer drop down list and then write the designer name (and the style number if you know it) in the style field. That way, the designer name will appear in all searches and results.

Professional photos from your wedding day are a great way to show off the beauty of your dress. Buying a wedding dress is an emotional sale, and seeing a picture of you looking stunning is sure to catch a buyers attention. At a minimum it's best to include a full length shot to show off the silhouette, close ups for details and flaws, and a clear photo of any distinguishing features and embellishments. Including clear, high resolution photos is very important. You must be the copyright holder of the image. For more information on optimizing your listing, click here. 

Our research shows that offering a return policy increases your chance of sale.

If you decide to offer a return policy consider these terms:

1. The buyer must notify you of her intention to return the item within 2 days of receiving it. The item must be returned in the exact condition in which it was sent.
2. The buyer must provide a tracking number for the return shipment within 5 days. The return shipment must be insured for the purchase value and returned at the buyer?s expense.
3. The refund will not be provided until the seller receives the returned item and confirms its condition.

Also 
Include your return policy terms directly on your Paypal or Escrow.com invoice and specifically review them with your buyer in advance of the transaction.

Photograph your item prior to shipment as a record of its condition.

Dry cleaning your dress will help preserve it and make it look as beautiful as it did the first time around. We strongly suggest dry cleaning your dress before listing on PreOwnedWeddingDresses.com. For more information on cleaning your dress, go here. 

We recommend PayPal or Escrow.com for a safe, secure transaction. If you are using PayPal, you can create an invoice directly from any mailbox conversation. Read more here.

Never send your item before receiving the money. This includes never accepting checks or payment from services like Bidpay, Western Union or Money Gram. These forms of funds transfer are favored by fraudsters and offer no protection for sellers. See our recommended payment methods here. Buyers located overseas claiming to use shipping agents are usually scams. Never pay a shipping agent claiming to be hired by the buyer. Always ship the dress yourself. Make yourself aware of common scams and fraud. Do not believe the promise of large sums of money in exchange for your help. 

Login to your PreOwned account and click "edit listing" to make changes. Of course, you can edit your listing as often as you'd like. There's never a fee.

Optimize your listing with 3 important things: 1) Use great images.  2) Include a detailed description 3) Have a reasonable asking price.  See all tips for listing optimization.

Each listing may feature a single dress only. The dress advertised may not be switched for another one, even if the original is no longer available or hasn't sold. Theres a couple of reasons for this. Your listing may appear in a buyer's watchlist, viewing history, email notification, or message history. Changing the dress in your listing, means the wrong dress is displayed in these areas. We spend a portion of each listing fee advertising PreOwned Wedding Dresses, the dresses and accessories listed, and re-targeting buyers who have seen your dress to come back and take another look. Advertising multiple dresses for a single listing fee increases this cost, which isn't fair. If you have several dresses to sell, please email us for details on our Multiple Listing Program.

To freshen your wedding dress posting and make it appear as a brand new listing, you can "Promote" it.  For a $5 fee, promotion will move your listing once to the top of all search results, place it on the New This Week page for 7 days, reset its view counter to zero and send it out in daily New Dress Alerts.  To promote a listing, click the "promote" button on your My Items For Sale page.

To freshen your wedding dress posting and make it appear as a brand new listing, you can "Promote" it.  For a $5 fee, promotion will move your listing once to the top of all search results, place it on the New This Week page for 7 days, reset its view counter to zero and send it out in daily New Dress Alerts.  To promote a listing, click the "promote" button on your My Items For Sale page.

All dresses featured on our social media feeds are selected by our team. These are not paid placements. If you'd like your dress to be considered, please follow the steps below. Placement is not guaranteed. List your wedding dress for sale on PreOwnedWeddingDresses.com. Upload the best picture of your wedding dress to your Instagram account. Tag us with @preownedweddingdresses. Include these two hashtags #powd #powdbride and the hashtag of the designer of your dress. Example #pronovias
Include a link to your PreOwned Wedding Dresses listing so we can easily find it. We will repost our favorite dresses!

 

The fastest way to tell if a buyer is sincere is to look at her payment method.  If she's not willing to use a protected payment method (paypal or escrow.com) there may be an issue.  You can also read our tips on spotting a fake inquiry here. And of course, you can always email us with a question about a specific inquiry. We'll get back to you in 24 hours (or less!)

Yay! You've found a buyer. We recommend Paypal or Escrow.com for a smooth and safe transaction. Find all of your next steps here.

Your listing automatically expires every 6 months, but prior you receive an email alert where you can keep your listing live and active at no cost. We do this to ensure only available dresses are shown to our buyers. If you miss the alert and find your dress expired, just email our team and we will make it live again. 

Send us an email and we'll help you pause your listing.

It's important you communicate only via the PreOwned Wedding Dresses messaging system, so we can monitor for suspicious activity. We cannot monitor direct emails you send or receive. If we detect suspicious behaviour, we'll suspend the user, post a message to your conversation and close it in an effort to keep you safe. To benefit from these safety features, avoid sending direct emails and conduct all conversations through your PreOwned Wedding Dresses dashboard instead. If you are sending additional photos you can upload them directly to your conversation on PreOwned Wedding Dresses using the camera icon.

We only recommend Paypal and Escrow.com for transaction. These methods are safe, secure and offer protection for both the buyer and the seller. Read more about your options here.

Use a safe payment method (we recommend Paypal or Escrow.com) and you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Read more about these payment methods here.

Use a safe payment method (we recommend Paypal or Escrow.com) and funds will be transferred to you safely and securely. You'll also have a recourse in the unlikely event the buyer disputes the transaction. Learn more here.

We would all like to think that everyone is trustworthy when you’re talking about love and weddings, but that’s not always the case.  The internet can be a place where people aren’t always looking out for your best interests.  We want to help protect you from online scammers as you use PreOwnedWeddingDresses to buy your dream wedding gown online.  

There are lots of honest sellers out there, so don’t let this information scare you.  We believe that knowledge is power and we love informed buyers!

The Number One Mistake Buyers Make

We can not stress this enough – NEVER EVER EVER send a gift card(s), check, cashier check, money order or wire transfer as payment – NEVER!!! Not even for a “deposit”. The chances are extremely high that you will lose that money and never receive a dress.

Ask for Detailed Pictures

Scammers have become very inventive about how they scam people and will contact someone who has a dress for sale and ask for lots of pictures. Then they turn around and create a fake listing using the other person’s images.  If you have any suspicion that this has happened, ask the “seller” to send you a picture of themselves in street clothes so that you can compare it to the images of them in their wedding dress.  An honest seller won’t mind – a scammer will make up a reason they can’t do it.

Spot the Scammers

We want to share some telltale signs that will indicate whether you’re talking to a scammer. If you run across any of these things please stop all communications and provide us with the email exchange so we can block them from the site.

• - A purchase should be quick and easy – not convoluted with lots of unnecessary messages back and forth.
• - If a listing says either of the following it is a scam:
  • - PreOwnedWeddingDresses has prequalified them (we don’t prequalify sellers)
  • - PreOwnedWeddingDresses is blocking their email so please use the email they put in their listing (if we have blocked their email it is because they are a scammer)
  • - Contact them on their email or personal phone
• - Scammers have become wise to the fact that we encourage our buyers to only use PayPal or Escrow, and will start out saying that is the payment method they want to use, but late into your conversation they may ask you to send something like an “earnest deposit” via check or wire transfer.
  
  The latest scam is to ask people to send Amazon gift cards because there is a problem with their PayPal account. Or to send the shipping fee, or local tax stamp fee, etc. in cash. They will ask for money in any way they can think of to get something from you.
  
  Once again, NEVER send gift cards, checks, cashier checks, money orders, or wire transfers as payment for anything. Only use PayPal or Escrow for the entire transaction. We have integrated PayPal with our site for ease of payment and protection!
• You get e-mails from strange e-mail addresses or get emails from the same seller from multiple email addresses.
• An e-mail has poor grammar and spelling or is awkwardly worded.
• The person trying to sell starts out with all the right answers to your questions.  Then all of a sudden they start weaving this tale about their “special circumstances” that require this sale to be anything but straightforward – walk away!  They may say they are emailing you on behalf of someone else, they may say they are the mother of the bride, or the wedding planner and they’re coordinating everything for another person. Beware of any story that doesn’t seem entirely right.

 

Use a Protected & Secure Payment Service

We encourage you to use PayPal or Escrow because these safe and secure online payment service ensures that both parties are protected. Buyers can receive a refund if a dress does not ship or arrives damaged/other than described.

Do not pay any type of deposit before completing a transaction. Make it clear to the individual that all money will be processed through PayPal or Escrow.

Always Be Careful

The main thing to remember when you’re buying your used wedding dress online is to be careful.  An honest seller is going to be just as cautious as you, but they will be giving you the right answers and not setting off alarms.  

If any of the above happens to you, or if you’re ever suspicious of an e-mail, provide us with the email exchange at support@preownedweddingdresses.com and we will block this person from selling on PreOwnedWeddingDresses if we feel they are a scammer.  

Just take the time to investigate and ask the right questions to ensure that your transaction will be quick and easy!

Typically buyers pay for shipping and that cost is added to the seller's asking price. Shipping costs depend on the size of the box and the distance between the buyer and seller. Use our shipping cost calculators here to get an estimate.

Shipping costs will depend on the size of the box and the distance it is traveling. Read our shipping tips and find shipping cost calculators here.

Use a box that is just right for the size of your dress and you'll get the most efficient shipping rate. A box that is between 18 x 16 x 9 and 24 x 18 x 5 typically work well. Purchase one at a local post office or UPS location. Read all of our shipping tips and find ship cost calculators here.

Definitely. Just be sure your buyer is aware of any potential customs/duty charges that will be her responsibility when the dress arrives. Use the calculators here to get an estimate.

The sooner you clean your gown after your wedding, the better. That way, visible and invisible stains can be removed before they damage your gowns delicate fabric. Read more cleaning and care tips here.

PreOwnedWeddingDresses.com recommends the experts at the Association of Wedding Gown Specialists for wedding gown cleaning and care. Find their location nearest to you here.

PreOwnedWeddingDresses.com is a listing service. We connect buyers and sellers of wedding items who then transact directly so that the buyer saves, and the seller recoups as much investment as possible. Read more about how we work here.

Josie Daga founded PreOwnedWeddingDresses.com in 2004 to build a better way to buy and sell wedding dresses, bridal party gowns and accessories. Read her story here.

Our mission is to be the best way for brides to buy and sell previously loved wedding gowns and bridal party dresses. We love connecting buyers and sellers over a beautiful wedding dress and helping them save and recoup money in the process. Wedding gowns and bridal party dresses deserve to be loved more than once!