Yay! You've found the dress or accessory you want to buy. We are a listing service, so you'll deal directly with the seller for the transaction (making everything faster and less expensive).
Read our tips on How to Avoid Online Scams on Used Wedding Dresses. There are a couple of ways you can protect yourself during a transaction. The first and most crucial one is to use a safe payment method (we recommend Paypal and have integrated it into our site, the seller can invoice directly inside your conversation) and you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Learn more here about safe payment methods.
Before You Commit To A Dress
We only recommend Paypal or Escrow.com because they protect both the buyer and the seller. These services offer you strong protection if the item isn't shipped, or arrives and isn't as described. So you can rest assured you'll get the dress or item you want, without risk. (Read more about the protection here).
To make this easy for you we have integrated PayPal into our site so that the seller can send you a PayPal invoice directly inside our messaging system.
After you have paid, ask your seller for the tracking number. When you receive the dress or item, take pictures or a video of you unpacking the box, inspect it, and try it on.
Then enjoy! Wear your beautiful new dress or accessory. Look and feel beautiful!
Don't see your question answered here? Send us an email and we'll get back to you in 24 hours (or less!)
What happens if I cannot reach the seller of a gown I'm interested in?
If you've tried to reach a seller by email and have not heard back from her after 5 days, please email us. We'll reach out to the seller on your behalf.
What payment methods do you recommend?
We only recommend Paypal or Escrow.com for payment. Each is safe and secure and offers the buyer and seller a resource in the unlikely event of a dispute. No other payment services offer this protection. For that reason, do not pay with unsecured forms of payment like a check, Venmo, wire transfer or money order. Of course, if you meet your seller in person then cash is an option too.
What do if my dress/accessories arrives and it isn’t as the seller described?
For Paypal users:
If your item arrives and it isn’t as described by your seller, your first recourse is to contact the seller to discuss it. If you aren’t able to find a solution acceptable to both of you, then login to Paypal.com and visit their “Resolution Center” and open a dispute. Paypal allows 45 days from the payment date to open a dispute.
For Escrow.com users:
Every Escrow.com transaction has a built-in inspection period. In that window, the buyer can decide to notify the seller of a return for any reason (no matter what the seller’s return policy is). Buyers must return the gown in the exact condition in which it was received, and in a timely manner.
Can I try on a dress before purchasing it?
Some sellers do allow brides to try on a gown before purchase. Others do not. If your seller allows a try on by mail, we recommend that she charge a 2-10% restocking fee if the dress is returned.
What is your return policy?
Every seller on our site sets her individual return policy. Before buying an item, please check the listing to see if they note a return policy or final sale, or inquire with the seller directly. Ask the seller exactly how their return policy works if they offer one.
We ask our sellers to consider these terms if they decide to offer a return policy:
Can I buy a gown from a seller in another country?
Definitely! Just be mindful that shipping costs might be higher and import taxes might apply.
Any carrier (USPS, Fedex and UPS) can ship internationally. Ask the carrier you and the seller agree about customs charges specifically. Find shipping cost calculators and import/duty calculators here.
PreOwnedWeddingDresses.com Tip: For international transactions, we only recommend Escrow.com for payment.