Yay! You've found the dress or accessory you want to buy. We are a listing service, so you'll deal directly with the seller for the transaction (making everything faster and less expensive).
Read our tips on How to Avoid Online Scams on Used Wedding Dresses.
Agree with the seller on price and shipping terms. (Find shipping tips and shipping cost calculators here). Never communicate off the site. Our system allows pictures to be sent. Do not believe sellers who say they cannot send pictures on our site!
We only recommend Paypal or Escrow.com because they protect both the buyer and the seller. These services offer you strong protection if the item isn't shipped, or arrives and isn't as described. So you can rest assured you'll get the dress you want, without risk. (Read more about the protection here).
To make this easy for you we have integrated PayPal into our site so that the seller can send you a PayPal invoice directly inside our messaging system.
Then enjoy! Wear your beautiful new dress or accessory. Look and feel beautiful!
Don't see your question answered here? Send us an email and we'll get back to you in 24 hours (or less!)
What happens if I cannot reach the seller of a gown I'm interested in?
If you've tried to reach a seller by email and have not heard back from her after 5 days, please email us. We'll reach out to the seller on your behalf and send her your contact information directly.
What payment methods do you recommend?
We only recommend Paypal or Escrow.com for payment. Each is safe and secure and offer the buyer and seller a resource in the unlikely event of a dispute. No other payment services offer this protection. For that reason, do not pay with a check, wire transfer or money order. (Of course, if you meet your seller in person, cash is an option too).
What do if my dress/accessories arrives and it isn’t as the seller described?
For Paypal users:
If your item arrives and it isn’t as described by your seller, your first recourse is to contact the seller to discuss it. If you aren’t able to find a solution acceptable to both of you, then login to Paypal.com and visit their “Resolution Center” and open a dispute. Paypal allows 45 days from the payment date to open a dispute.
For Escrow.com users:
Every Escrow.com transaction has a built in inspection period. In that window, the buyer can decide to notify the seller of a return for any reason (no matter what the seller’s return policy is). Buyers must return the gown in the exact condition in which it was received, and in a timely manner.
Can I try on a dress before purchasing it?
Some sellers do allow brides to try on a gown before purchase. Others do not. If your seller allows a try on by mail, we recommend that she charge a 2-10% restocking fee if the dress is returned.
What is your return policy?
All wedding dresses on our site are for sale by their individual owner. Therefore, you should ask your seller what her policy is. Some sellers offer returns, while others do not.
Can I buy a gown from a seller in another country?
Definitely! Just be mindful that shipping costs might be higher and import taxes might apply.
Any carrier (USPS, Fedex and UPS) can ship internationally. Ask the carrier you and the seller agree about customs charges specifically. Find shipping cost calculators and import/duty calculators here.
PreOwnedWeddingDresses.com Tip: For international transactions, we only recommend Escrow.com for payment.