Seller's Return Policy
We offer a return policy for our dresses. Just be sure to carefully follow the guidelines below.
We only ship dresses out late week to arrive to you by Monday or Tuesday of each week.
1. You must contact us via Preownedweddingdress.com or by email at firstname.lastname@example.org within 24 hours of signing for the delivery of your dress that you intend to return the dress. (Tuesday or Wednesday)
Please include the following information: • Your Name • Dress Name • Tracking number for your dress • Reason for return • Contact Phone Number
2. We will issue you a Return Authorization number (RA#) If we do not hear from you and issue an RA# within 24 hours of signing for your wedding dress, we will consider the sale final and no refunds/returns will be accepted (Wednesday or Thursday).
3. Ship the gown back to us within 24 hours of receiving your RA# (NO LATER THAN FRIDAY). Any dress kept over a Saturday or Sunday are considered a final sale and will not qualify for a return. You are responsible for the return shipping and full insurance charges. It’s very important that you write the RA# on the outside of the box. Dresses arrive back to us within 6 days of receiving your RA#. You must request signature delivery. Dresses or accessories that arrive outside of that time frame or do not have an RA# on the outside of the box will be refused and returned to sender without issuing a refund.
4. All Refunds will be processed within 7 business days of receipt. We photograph every dress before sending out and all gowns must be received in the original condition as shipped. To qualify for a refund, there must be no change in condition of the dress or signs of wear, tear, stains, alterations or damage . After your dress passes our inspection, we will issue a refund for the original purchase price of the dress minus any discounts, shipping/customs charges and a 5% restocking fee (minimum $50/maximum $150) per dress. All refunds will be processed through the original form of payment. Refunds will not be given for items refused/returned to sender or marked un-deliverable and are subject to administrative fees in additional to our re-stocking fee. Restocking fees will be waived if you decide to exchange the dress for another one of our listings. Additional shipping charges will apply for your new wedding dress.
REFUSED DELIVERIES/UNDELIVERED PACKAGES Please make sure you provide us with the correct address. Refunds for the product cost and shipping cost are non-refundable for undelivered packages or refused deliveries. This includes shipments returned to us for non-existent addresses, marked undelivered by the shipping company or un-paid duty and tax assessed by your country’s customs & import office, or confiscated by your country’s customs & import office for lack of payment. Only orders that follow our Return & Exchange policy as outlined above will be eligible for a return or exchange.
Watters Wtoo Huxley Wedding Dress
Dress is in excellent condition and has only been tried on a couple of times in our boutique. No rips tears or flaws.
Measurements are from the Watters size chart and are approximate.
Wtoo dress bag
Have a Watters Wtoo Huxley Wedding Dress to sell? Start here.
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