Frequently Asked Questions

 

Seller Questions:

What is my wedding dress worth?

Why do women sell their wedding dresses?

How long does it take a gown to sell?

How many dresses are sold through PreOwnedWeddingDresses.com?

What does it cost to list a dress?

Can I list a dress if I live outside of the US?

What do I do if my dress designer isn't listed?

Which wedding dress pictures should I submit with my listing?

How do I make more of my picture appear in the thumbnail/preview view?

How long does it take for my listing to get posted?

How do I make changes to my listing?

How do I change my pictures?

What price reduction qualifies a listing to be featured on the New This Week page?

Should I offer a return policy?

Who pays for shipping and how much will it cost?

How are the prices determined? 

I have an interested buyer, now what? 

Who do you recommend to clean my wedding dress?

 

Buyer Questions:

What if the wedding dress I want is not listed?

What happens if I cannot reach the seller of a gown I'm interested in?

How can I buy online safely?

Do you have a store I can visit and try on wedding dresses?

What is your return policy?

Who pays for shipping and how much will it cost?

 

Don't see your question answered here? Send it to us using our contact us form. Or visit our blog for more tips, information and stories about buying a selling a preowned wedding dress.

 

Seller Questions:

What is my wedding dress worth?
You can find out exactly what your wedding dress is worth using our Wedding Dress Value Calculator.  Enter a few quick facts about your gown and it will instantly calculate its estimated value.  It will even show you sold and currently for sale wedding dresses that are similar to yours.

 


Why do women sell their wedding dresses?
Because today's modern brides would rather share their beautiful gown with another happy bride instead of store it.  And they want any daughters they have to have the joyful experience of finding her own wedding dress.

 

 

How long does it take a gown to sell? 
The length of time required for a gown to sell depends on the designer, style, price, age, condition and ultimately, if someone is looking for that style. The average selling time on PreOwnedWeddingDresses.com is 70 days. You can see our wedding dress listing tips for our suggestions on optimizing your listing.

 

 

How many dresses are sold through PreOwnedWeddingDresses.com? 
On average, 40% of the wedding dresses listed on our site have sold through our site. And over the years, we've helped thousands and thousands of women sell their wedding gowns.

 

 

What does it cost to list a dress? 
Wedding dress listings are $25 usd.  This is a one time listing fee to list the gown until it is sold.  There are no renewals, subscriptions or hidden charges.  And unlike some other resale sites, we don't charge any commission on the sale. (So all of the proceeds are yours to keep!) 

 

Can I list a dress if I live outside of the US? 
Definitely. We have buyers and sellers from all over the world. And you can sell your wedding dress from any location worldwide.

 

What do I do if my dress designer isn't listed?
If your wedding dress designer is not listed, please select "Other" from the drop down list.  Then write your designer name (and style number if you know it) the style field.  That will ensure both the designer name and style number appear in all searches and results.

 

 


Which wedding dress pictures should I submit with my listing? 
Ideal images include pictures of the front, back and detail of your dress on a person or mannequin. Images should be submitted in jpg or gif format. With our photo editor, you can zoom, move or rotate your images after uploading them.

 

 

How do I make more of my picture appear in the thumbnail/preview view? 
Images are cropped for the thumbnail/preview view that appears on search pages.  More of your image will appear in your thumbnail/preview view if your image is square.  The more rectangular (long and skinny) your image , the more that will be cropped in the thumbnail/preview. And of course, the full image will be visible on your dress listing page

 


How long does it take for my listing to get posted? 
Creating your dress listing takes about 15 minutes.  Once you submit your listing fee, your listing will be immediately live on the site.

 

How do I make changes to my listing?
Just login to your account and click "My Items for Sale".  From there, you'll see your listing and a button to "Edit Listing Text." There is no charge to edit your listing. And you can edit it as often as you'd like,

 

How do I change my pictures?
Just login to your account and click "My Items for Sale".  From there, you'll see your listing and a button to "Add/Delete Photos."  Five photos are included with your dress listing (three photos for accessory listings) and you change them as often as you'd like, without charge. Additional photos are $5 each.



What price reduction qualifies a listing to be featured on the New This Week page? 
A 10% price reduction may qualify your dress to be will be marked "Reduced" and to be placed on the New This Week page. For example, for a $5000 dress, a $500 price reduction is required.  For a $1000 wedding dress, a $100 reduction is needed. Your listing will automatically appear on the New This Week page when your price adjustment is made.  


Should I offer a return policy? 
Offering a return policy is completely up to you, but we do recommend it, and here's why.  Buying a wedding dress is an emotional and financial decision.  It will make it easier for a woman (who has never met you) to buy it from you if she knows that she can return it if it really doesn't fit or really doesn't flatter.

If you are going to offer a return policy here is what we suggest:
1) Offer it for a finite period: The buyer should have to notify you within 24 hours and should have to ship it back within 5 days of receipt.
2) The buyer should be responsible for shipping  and insurance charges both ways. Insurance and signature on delivery is mandatory. Shipping fees are not refundable in the case of a return.
3) Consider charging a "return fee" of 5-15% of your asking price.  This will encourage only serious buyers from taking advantage of your returns offer.

 

Who pays for shipping and how much does it cost?
As the seller, you can determine who pays the shipping cost (you, the buyer, or shared between both).  Most sellers specify shipping as a buyer cost, and it is added to the asking price at the time of sale.  The cost of shipping will depend on the size of the box (for example a ballgown will likely cost more to ship than a simple sheath), shipping method and shipping speed.  You can find tips on shipping your wedding dress and shipping cost calcuators under our HELP section. 

 

 

How are the prices determined? 
Prices are set by the seller and are completely at his/her discretion. Our Wedding Dress Value Calculator will give you an estimate on the fair market value of your gown.


I have an interested buyer, now what? 
Congratulations!  You're on your way to sharing your beautiful dress.  To make your transaction as smooth as possible, please read about our recommended payment methods and our tips for buying and selling safely.


Who do you recommend to clean my wedding dress? 
PreOwnedWeddingDresses.com recommends the Association of Wedding Gown Specialists to clean and preserve your wedding dress.

The Association of Wedding Gown Specialists cleaners are represented  in over 500 cities (and offer a Courier Service if there is not a member near you).  Each member is certified to ensure your gown is cleaned to established museum care standards and preserved in archival-quality materials.  Over 70 manufacturers and designers (such as Romona Keveza, Augusta Jones, Matthew Christopher, and the list goes on) recommend the Association of Wedding Gown Specialists and sew AWGS care labels inside of their gowns.

The Association of Wedding Gown Specialists offers a written lifetime guarantee of their cleaning, and will even press your gown free of charge the next time it will be worn.

 

Buyer Questions:


What if the wedding dress I want is not listed?

New wedding dress listings are posted to the site daily. These new listings can be found on our New This Week page.  Brides can also sign up to be notified when a new wedding dress listing is added to the site with our New Dress Alerts.

 


What happens if I cannot reach the seller of a gown I'm interested in?

If you've tried to reach a seller by email and have not heard back from her after 5 days, please email us. We'll reach out to the seller on your behalf and send her your contact information directly.

 


How can I buy online safely?

If you use a secure payment method for payment, you can buy online safely and securely and with confidence.  Read more about your options here.

Do you have a store I can visit and try on wedding dresses?

PreOwnedWeddingDresses.com is a listing service only.  We don't have a physical store.  You may want to go to a local salon and try on gowns to see what fits and flatters you most.  You can also use our advanced search to find gowns in your local area.


What is your return policy?

All wedding dresses on our site are for sale by their individual owner.  Therefore, you should ask your seller what her policy is.  Some sellers offer returns, while others do not.  However, if you use Escrow.com for payment (which is a method we recommend), it has a return period built into every transaction.  You can read more about it here.

From our blog:

Anastasija + Ricardo | Oscar de la Renta Wedding from Del Sol Photography
By Holly on October 24th, 2014
Anastasija + Ricardo’s enchanting wedding in Playa Del Carmen, Mexico was rich with culture and historic atmosphere.  I love the ancient Mayan archeological site where today’s featured couple had their pictures taken.  Anastasija looks gorgeous in her perfectly Spanish inspired … Continue reading
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